SASSA card problems and SASSA fraud is something beneficiaries need to be aware of.
Social grant beneficiaries should be vigilant if they suspect fraud especially they’re experiencing any of the following SASSA card problems.
- SASSA card swallowed by ATM?
- SASSA card lost?
- declined?
- PIN tries exceeded?
- blocked?
- lost during lockdown?
So if your SASSA card was swallowed by the ATM or lost, you may have become a victim of fraud and you should report it to your local SASSA office or service point (see below).
Furthermore, as SASSA card fraud is on the increase, warnings have been issued to grant beneficiaries to be aware of fraudsters impersonating SASSA officials.
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SASSA Lost Card Contact Numbers
If your SASSA Card has been lost or swallowed by ATM you must immediately report this to one of these lost card numbers.
- 0800 600 160 – Call Centre (toll free from a landline) or any SASSA office or service point.
- 011 712 1800
- 0860 800 900
These fraudsters try to trick the card holder into swapping their card for a “new” one and then get access to the beneficiary’s genuine SASSA card.
Beneficiaries then experience problems with their “new” SASSA cards as they’ve been conned into exchanging them for their real ones.
What To Do If You Experience SASSA Card Problems
If a beneficiary suspects they’ve become a victim of SASSA fraud, the Agency recommends taking the following steps.
- Call or visit nearest your local SASSA offices, or identified service points, immediately, where you will be assisted.
See SASSA lost card contact numbers above. - You will be required to produce your SA Identity Document, social grant gold payment card, proof of residence as well as an affidavit confirming the your personal details.
- Furthermore the affidavit, which you need to show the SASSA official, needs to declare that the suspicious activity, in the form of the unlawful withdrawal, was not committed by the beneficiary or lawful owner of the SASSA card.
- Lastly, if the grant is paid into the beneficiary’s personal bank account, proof of the banking details also needs to be provided.
Read More About Getting SASSA Loans here
5 Steps To Prevent SASSA Fraud
It’s better to prevent fraud, by taking these steps, than to discover fraudulent withdrawals have taken place only after you start having SASSA card problems.
- SASSA warns grant beneficiaries not to share their card’s PIN, or password, with anyone – including family and friends.
- If a beneficiary thinks their PIN, or password, has been compromised they should report to their nearest SASSA office, or South African Post Office, where they can get it changed, safely & securely.
- It’s important to note that it is the responsibility of all social grant beneficiaries to safeguard their SASSA payment cards, PINS, passwords.
- Beneficiaries should not discard any documentation, like payment slips, that may contain their personal information which fraudsters can use to access money from their SASSA account.
- Always be vigilant & know that SASSA will never request a grant beneficiary’s personal information over the phone, so never divulge anything in this manner as you’re likely to become a victim of fraud.
Need To Apply For SASSA R350 SRD Grant?
Just click on the link below…
Conclusion On SASSA Card Problems
Certain moneylenders have been involved in fraud causing SASSA card problems & exploiting beneficiaries by charging high interest rates on loans.
Furthermore, social grant beneficiaries should not use their SASSA payment cards to obtain loans or to cede their cards as guarantees for repayment.
Therefore, if you deal with a moneylender ensure that they are registered with the NCR (National Credit Regulator) and that they display their certificate confirming this.
Lastly, for any SASSA card problems, report them immediately to one of the SASSA lost card contact numbers above to prevent any fraudulent withdrawals.
SASSA Status Check For SRD Grant
Find out whether you’re registered for SASSA R350 SRD Grant…